Efforts to intervene in social, political, economic or environmental reform have largely been driven by activist organizations and individuals. Retailers, for the most part, have been content to stay on the sidelines for fear of alienating a particular customer group and targeting one demographic group…
In 2008, I published Greentailing and other Revolutions in Retailing. I posited that Greentailing 2.0, defined as “conscientious retailing built on environmentally sustainable, socially responsible, and economically profitable business practices” would become the new norm for retailers. I built a model around what it would…
Millennials are driving changes in shopper attitudes globally, as demonstrated by a brand-new global consumer report from the global alliance of retail experts Ebeltoft Group. The report shows that consumers, and especially Millennials, are ready to interact digitally in-store, emphasizing their cross-channel behavior. 70% of…
New York-based beauty brand Glossier has joined the ranks among the growing list of startup unicorns. What started as a beauty blog by then Vogue fashion assistant Emily Weiss, is now valued as a $1.2 billion company after recently raising $100 million in Series D funding led by…
When Amazon makes an announcement the retail universe stops and holds their breath. When Alibaba, the Chinese equivalent, made an announcement while Shoptalk 2019 was occurring there seemed to be only minor ripples. And that is surprising when you consider that companies based in China…
Gap. Inc will shortly split in two and the cash cow that is Old Navy will leave 50% of the company to fend for itself, including the original namesake Gap brand. Gap’s trajectory for the last fifteen years has been difficult to watch (and to…
Online retail behemoth Amazon is at it yet again. Announced today, Amazon is said to be pursuing their own stand-along grocery stores with aggressive growth plans over the next coming years. The first location is slated to open in Los Angeles potentially before the end…
Disruption is here and taking over the retail industry. Retailers who are winning deliver on one of three extremes: extreme value, extreme convenience or extreme experience. Value-driven retailers are taking ‘cheapest’ to the next level. Convenience focused retailers are removing friction from the buying process….
Consumers today are busier than ever and looking for ways to automate their lifestyle. Smart shopping makes consumers lives easier, simpler and more efficient, without compromising the quality of products or the shopping experience. Smart shopping often is driven by the use of technology that capitalizes on…
Retail is changing at a rapid rate, and to no surprise, much of that change is being driven by new technologies and digital innovations that put consumers in the drivers seat and bring the idea of omnichannel to new heights. Omniexperience is the first trend…
