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Food

Is It OK To Wait At Starbucks?

A long wait is not the typical experience at Starbucks. But waiting is part of the journey at Starbucks’ newest Roastery on Chicago’s Michigan Avenue. On a recent Friday – nearly three weeks after the Roastery opened – lattes were delivered six minutes after they…

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Robots Are Coming To Grocery Fulfillment: Can They Drive Profitability?

As I’ve written several times before, there are multiple reasons why the grocery category is well under-penetrated relative to other e-commerce categories. Multi-temperature products, awkwardly sized and shaped products, product and SKU proliferation, delivery challenges, combined with razor-thin margins have kept e-commerce penetration today to…

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