Adding foodservice to a retail environment is hardly new. Department stores have married retail and restaurants for well over a century and drugstores routinely had soda fountains. Brands like Ikea have become almost as well known for their meatballs as their dressers and have contemplated having…
In July 1994, Jeff Bezos founded Amazon.com. 25 years later, he is the wealthiest man in the world and Amazon controls 50% of the online business in the U.S. with no signs of slowing down. I have been tracking developments in the world of retail…
Seoul is a global leader in technology, beauty, food, music, and increasingly, world-class retailing. During a recent project with our clients in Seoul, our team visited major and up-and-coming shopping districts in this bustling metropolis and weighed in on an impressive array of pop-up retail…
Efforts to intervene in social, political, economic or environmental reform have largely been driven by activist organizations and individuals. Retailers, for the most part, have been content to stay on the sidelines for fear of alienating a particular customer group and targeting one demographic group…
Millennials are driving changes in shopper attitudes globally, as demonstrated by a brand-new global consumer report from the global alliance of retail experts Ebeltoft Group. The report shows that consumers, and especially Millennials, are ready to interact digitally in-store, emphasizing their cross-channel behavior. 70% of…
During the recently concluded Ebeltoft Group conference in Milan, I had the opportunity to hear from Franco Manna, President and Founder of Rossopomodoro, an international pizza chain that is also the exclusive pizza restaurant within Eataly globally. He focused on the five key ingredients that…
When Amazon makes an announcement the retail universe stops and holds their breath. When Alibaba, the Chinese equivalent, made an announcement while Shoptalk 2019 was occurring there seemed to be only minor ripples. And that is surprising when you consider that companies based in China…
Gap. Inc will shortly split in two and the cash cow that is Old Navy will leave 50% of the company to fend for itself, including the original namesake Gap brand. Gap’s trajectory for the last fifteen years has been difficult to watch (and to…
Disruption is here and taking over the retail industry. Retailers who are winning deliver on one of three extremes: extreme value, extreme convenience or extreme experience. Value-driven retailers are taking ‘cheapest’ to the next level. Convenience focused retailers are removing friction from the buying process….
Retail is changing at a rapid rate, and to no surprise, much of that change is being driven by new technologies and digital innovations that put consumers in the drivers seat and bring the idea of omnichannel to new heights. Omniexperience is the first trend…
