The evolution of the direct-to-consumer brand is a fascinating story of one that is simultaneously causing and grappling with disruption. The brands have brought a wellspring of experimentation to retail and have caused retailers to re-evaluate everything from KPI’s (customer acquisition costs) to store strategy…
Disruption is here and taking over the retail industry. Retailers who are winning deliver on one of three extremes: extreme value, extreme convenience or extreme experience. Value-driven retailers are taking ‘cheapest’ to the next level. Convenience focused retailers are removing friction from the buying process….
Spyce is the one of the first restaurants to feature a completely robotic kitchen cooking complex, nutritious, tasty meals. Located in Boston, the restaurant is the brainchild of four M.I.T. graduates based on a vision of cooking affordable, healthy food, robotically, delivering at the intersection of…
Qilai Shen/Bloomberg© 2017 BLOOMBERG FINANCE LP According to the research firm eMarketer, Retail sales in China will reach more than $5.6 trillion this year, about $100 billion more than in the United States. This will happen despite the trade war and slowing Chinese economy that…
Muji is an amazing retail concept and a fabulous example of a retailer who succeeds with a strong point of view. Roughly translated as “without adornment” from Japanese, Muji was founded in 1980 with a goal to create simple, low-cost, good quality products by viewing…
In today’s retail environment, engaging with the customer is key to a memorable customer experience. Although more and more customers are shopping online, bricks and mortar is more relevant than ever and retailers must differentiate themselves with a best in class experience that is driven…
First, let me state that I’m a big fan to date of Amazon’s forays into physical retail stores. Amazon Books is surprisingly well done, managing to be both curated and intimate. And, I love a good bookstore, which are fewer to find nowadays, largely in…
Consumers today are busier than ever and looking for ways to automate their lifestyle. Smart shopping makes consumers lives easier, simpler and more efficient, without compromising the quality of products or the shopping experience. Smart shopping often is driven by the use of technology that capitalizes on…
Nike’s House of Innovation in New York City is a prime example of how brick and mortar retail can continue to achieve and maintain relevance in the age of digital retail. The store incorporates the best elements of both online and offline channels to deliver…
Retail is changing at a rapid rate, and to no surprise, much of that change is being driven by new technologies and digital innovations that put consumers in the drivers seat and bring the idea of omnichannel to new heights. Omniexperience is the first trend…
