COVID-19 is a public health crisis. And an economic one. For business, crises are risks and opportunities.
Our solutions for reacting to the post-COVID world include processes to build trust with your customers, employees, and suppliers. We help to identify the aspects of your past that must be protected, quick-win adjustments, and long term growth strategies.
Our services include:
- Post-COVID Best Practices that provide safe environments to employees and customers
- Re-opening Plans including ramp-up expectations, revised labor models and the updated product and service offerings – like curbside pickup – consumers now expect
- Real Estate Portfolio Analysis providing insights to prioritize store re-openings, remodels, closings and/or transitions to alternate use facilities (eg. ecommerce fulfillment centers)
- Digital Acceleration to build the capabilities needed in response to the rapid shift to Ecommerce, In Store Pickup and Store Delivery
- Evaluation of pre-COVID performance to identify quick-wins to improve revenue and profitability
- Consumer Research to align your offering and communications with current brand sentiment and behavior as your customers adjust to the post-COVID environment
- Other Customized Services that respond to the expressed needs of tenants provided in surveys or interviews