McMillanDoolittle logo
Transforming Retail

Our Services

Pandemic
Recovery

man wearing mask providing home delivery to woman wearing mask

COVID-19 is a public health crisis. And an economic one. For business, crises are risks and opportunities.

Our solutions for reacting to the post-COVID world include processes to build trust with your customers, employees, and suppliers. We help to identify the aspects of your past that must be protected, quick-win adjustments, and long term growth strategies.

Our services include:

  • Post-COVID Best Practices that provide safe environments to employees and customers
  • Re-opening Plans including ramp-up expectations, revised labor models and the updated product and service offerings – like curbside pickup – consumers now expect
  • Real Estate Portfolio Analysis providing insights to prioritize store re-openings, remodels, closings and/or transitions to alternate use facilities (eg. ecommerce fulfillment centers)
  • Digital Acceleration to build the capabilities needed in response to the rapid shift to Ecommerce, In Store Pickup and Store Delivery
  • Evaluation of pre-COVID performance to identify quick-wins to improve revenue and profitability
  • Consumer Research to align your offering and communications with current brand sentiment and behavior as your customers adjust to the post-COVID environment
  • Other Customized Services that respond to the expressed needs of tenants provided in surveys or interviews
Delivering package ordered online while in home isolation during quarantine. Women taking over package and paying electronically contact free.

We are supporting our clients through unprecedented change

Our Services

pedestrians walking on city sidewalks at night

STRATEGIC PLANNING
Personalized guidance from inspiration to implementation to impact.

close-up of hand writing on whiteboard from above

CONCEPT DEVELOPMENT
Big ideas dreamed, tested and built around your goals.

view from above of man doing inventory in warehouse

PERFORMANCE IMPROVEMENT
Optimized operation driving physical and digital channel success and management momentum you can measure.

young white woman shopping in cosmetics department

CUSTOMER INSIGHTS & EXPERIENCE DESIGN
Understanding customers and shaping a physical and digital customer journey that reinforces your brand.

close-up of female eye

RETAIL INTELLIGENCE
Invaluable knowledge and insights from true retail experts.

close-up of hand on tablet computer

INVESTOR SERVICES
Strategy that sparks and sustains investments, growth and opportunity.