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Exploring the future of retail

Recent Investments by Amazon and FreshDirect Highlight the Growing Importance of E-commerce Fulfillment Operations

In late July, FreshDirect announced that it would be partnering with Fabric Robotics to build a micro-fulfillment center (MFC) in Washington D.C., providing same-day delivery to area customers. The online-only grocer has traditionally only done next-day fulfillment, but is planning to expand same-day throughout the…

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Trust in the Time of COVID

Today’s consumers are prioritizing values and holding brands accountable in new and powerful ways, especially as we face a period of uncertainty and ongoing fear stemming from the global COVID-19 pandemic.  In this first of a weekly series of blog posts, we comment on how…

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