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Exploring the future of retail

Retail Innovations 2020

Since 2005, we have published the Global Retail Trends & Innovations Report in collaboration with Ebeltoft Group, a consortium of international retail consultancies of which we are a founding member. In this year’s report, Retail Innovations 2020, we explore stores and concepts on the cutting…

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Is It OK To Wait At Starbucks?

A long wait is not the typical experience at Starbucks. But waiting is part of the journey at Starbucks’ newest Roastery on Chicago’s Michigan Avenue. On a recent Friday – nearly three weeks after the Roastery opened – lattes were delivered six minutes after they…

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