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WHAT'S NEW AT McMILLAN|DOOLITTLE
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McMillanDoolittle helps companies develop a unique, consistent and sustainable customer experience that aligns their strategy and positioning with the right execution practices to win with customers.
We understand what creates a great customer experience and how to deliver it consistently, time and again, across all touch-points and channels. Our unique experience as both retailers and consultants enables us to help clients address the complexity of uniting their positioning with all the elements and processes that directly touch customers. Our partners understand all the elements that comprise the customer experience (selection, convenience, communications, team, control and much more). By leveraging our proprietary models and comprehensive framework, we help clients identify their best opportunities for strengthening long-term relationships with their target customers. For more information, click here.
Latest Issue of Retail Watch:
- A Brief History of McMillanDoolittle
- 1986: Peak of the Mass Merchant Era
- The Origins of Retail Watch
- 1996: The Emergence of Walmart and the Transformation of Food Retailing
- The Origins of EST
- Today: The Evolution of Customer Centricity
- Brands Going Retail:
- Crewcuts
- Madewell
- Martin & Osa
- Klinger Advanced Aesthetics
- Nau
Speaking Engagements and Seminars
- Food retailers around the world are experimenting with innovative new formats that reflect significant changes in consumer behaviors, said Neil Stern, senior partner, McMillan Doolittle, during a presentation at FMI2012. ...
- Anne Brouwer moderated a session on New Merchandising Strategies for Retail Growth at the National Retail Federation. You can find details here ...
In The News—Recent Articles & Quotes by McMillanDoolittle Partners
- “More chain retailers are coming to the realization that they don’t need to expand their store count or operate as many locations as they once did because more of their business is becoming web-based,” says Will Ander. Internet Retailer ...
- But Meijer’s business model demands multiple locations to justify the cost of advertising and shipping when it moves into a new market, said Neil Stern. The Business Journal ...
- Neil Stern believes drug chains are naturally oriented toward females. “I think they do a better job with the female shopper because it’s a more female-friendly store and they’re better in categories like beauty, which is a female-driven category.” CSP Daily News ...
- “The numbers are like nothing like we’ve ever seen in retail,” Mr. Stern said. “The Microsoft stores I’m in – there is traffic in the store. But the sales-per-square-foot are fractional to Apple. The Globe & Mail ...
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