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McMillanDoolittle helps companies develop a unique, consistent and sustainable customer experience that aligns their strategy and positioning with the right execution practices to win with customers.
We understand what creates a great customer experience and how to deliver it consistently, time and again, across all touch-points and channels. Our unique experience as both retailers and consultants enables us to help clients address the complexity of uniting their positioning with all the elements and processes that directly touch customers. Our partners understand all the elements that comprise the customer experience (selection, convenience, communications, team, control and much more). By leveraging our proprietary models and comprehensive framework, we help clients identify their best opportunities for strengthening long-term relationships with their target customers. For more information, click here.
Latest Issue of Retail Watch:
- Wal*Mart’s Ultra Store, Target’s P Fresh and the Impact on Retail
- Gilt Groupe: Savings on Designer Goods, by Invite Only
- Groupon: Discounted Tickets to the Opera? How About Teeth Whitening?
- Whole Foods Opens Their Chicago Mecca (and we are very grateful)
- Brands Going Retail:
- Crewcuts
- Madewell
- Martin & Osa
- Klinger Advanced Aesthetics
- Nau
Speaking Engagements and Seminars
- Neil Stern discusses the types of innovation that store brands need in order to stay competitive with national brands at PLMA’s Innovation Hall. ...
- Alex Sotereanos Sneed presented "What’s Hot in Retail" at RDI Chicago on Wednesday, January 20th. ...
- Will Ander presented a session on "Tapping the ‘Green’ Market: Who are ‘green consumers’ and what do they really want?" at the International Sleep Products Association’s 2009 Industry Conference and Exhibition in November in Bonita Springs, Florida. ...
In The News—Recent Articles & Quotes by McMillanDoolittle Partners
- "Obviously, now is a good time with the real estate market the way it is," Ander said of Five Guys’ expansion. "That’s one of the reasons they’re trying to grow fast." Daily Herald ...
- According to Brouwer, “The recession has washed out a lot of consumers who were buying luxury products and who were aspiration-luxury customers, who cannot sustain the lifestyle any longer. They were living beyond their income, and have had to reprioritize.” Medill Reports ...
- Mara Devitt, a partner at Chicago based consulting firm McMillan Doolittle, thinks it is wise for Sears to try selling under new marquee names. Wall Street Survivor ...
- “The concept is good,” says Neil Stern, a senior partner at Chicago-based retail consultant McMillan/Doolittle LLP. But he adds that execution will be key. “There’s 1,000 ways you can fail in retail.” Chicago Real Estate Daily ...
- “Their biggest threat for them right now is e-commerce," Sotereanos Sneed said, "because customers can find cheaper, similar products online, effortlessly. Maybe they will not be the exact same design or quality, but they can be of a similar look. That makes it very hard to maintain price integrity.” Medill Reports ...
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